ANA BAND (ANA) seeks to provide the best possible service to its customers by providing the best possible range of entertainment products and services.
We understand how important it is to protect your personal information. This document sets out our Privacy Policy commitment in respect of personal information that you may provide to us.
Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us, will be treated with appropriate respect ensuring protection of your personal information.
Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Who are Capricorn Promotions?
Capricorn Promotions is a non-profit organisation that offers entertainment products and services within the entertainment industry. We provide access to a wide range services, events organisation, talent promotion etc.
Respecting your privacy
We respect your personal information, and this Privacy Policy explains how we handle it.
This Policy also includes our reporting policy, that is, it covers additional information on how we manage your personal information collected in connection with a charitable funds collection and distribution. We refer to this credit-related information below as credit information.
What personal information do we collect and hold?
The types of information that we collect and hold about you could include ID information such as your name, postal or email address, telephone numbers, and date of birth; other contact details such as social media handles;
When the law authorises or requires us to collect information
We may collect information about you because we are required or authorised by law to collect it. There are laws that which require us to collect personal information. For example, we require personal information to verify your identity under Australian Anti-Money Laundering law.
What do we collect via your website activity?
If you’re an internet customer of ours, we monitor your use of internet services to ensure we can verify you and can receive information from us, and to identify ways we can improve our services for you.
If you start but don’t submit an on-line application, we can contact you using any of the contact details you’ve supplied to offer help completing it. The information in applications will be kept temporarily then destroyed if the application is not completed.
We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. However, for all confidential matters, we’ll ensure we interact with you via a secure forum.
To improve our services and products, we sometimes collect de-identified information from web users. That information could include IP addresses or geographical information to ensure your use of our web applications is secure.
How do we collect your personal information?
Unless it’s unreasonable or impracticable, we will try to collect personal information directly from you (referred to as ‘solicited information’). For this reason, it’s important that you help us to do this and keep your contact details up-to-date.
There are a number of ways in which we may seek information from you. We might collect your information when you fill out a form with us, when you’ve given us a call or used our website. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and to verify your details.
How we collect your information from other sources?
Sometimes, we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where we collect information from third parties about the loan or lease made available to you arising out of the services we provide you; we can’t get hold of you and we rely on public information to update your contact details; or we exchange information with your legal or financial advisers or other representatives.
What if you don’t want to provide us with your personal information?
If you don’t provide your information to us, it may not be possible:
For us to give you the subscribed assistance you seek from us;t o assist in providing services relevant to your circumstances; verify your identity or protect against fraud; or to let you know about other products or services that might be suitable for your requested needs.
What do we do when we get information we didn’t ask for?
Sometimes, people share information with us we haven’t sought out (referred to as ‘unsolicited information’). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
When will we notify you that we have received your information?
When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.
Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
How do we take care of your personal information?
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:
· document storage security policies;
· security measures for access to our systems; and
· only giving access to personal information to a person who is verified to be able to receive that information.
We may store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
What happens when we no longer need your information?
We’ll only keep your information for as long as we require it for our purposes. We may be required to keep some of your information for certain periods of time under law. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
How we use your personal information and what are the main reasons we collect, hold and use your information?
Collecting your personal information allows us to provide you with the products and services you’ve asked for. This means we can use your information to:
· give you professional assistance;
· give you information about products or related services;
· assist you to prepare an application for a products and services;
· administer services we provide, for example, to answer requests or deal with complaints; and
· administer payments we receive, or any payments we make, relating to your product or service.
Can we use your information for marketing our products and services?
We may use or disclose your personal information to let you know about other products or services we or a third party make available and that may be of interest to you.
We will always let you know that you can opt out from receiving marketing offers.
With your consent, we may disclose your personal information to third parties for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time. We won’t sell your personal information to any organisation.
Yes, you can opt-out.
You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.
What are the other ways we use your information?
We’ve just told you some of the main reasons why we collect your information, so here’s some more insight into the ways we use your personal information including:
· identifying you;
· telling you about other products or services we make available and that may be of interest to you, unless you tell us not to; allowing us to run our business efficiently and perform general administrative tasks; preventing any fraud or crime or any suspected fraud or crime; as required by law, regulation or codes binding us; and
· any purpose to which you have consented.
Who do we share your personal information with?
To make sure we can meet your specific needs and for the purposes described in ‘How we use your personal information’, we sometimes need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information.
Sharing Your Information
We may use and share your information with other organisations for any purpose described above.
Sharing with your representatives and referees.
We may share your information with:
· your representative or any person acting on your behalf (for example, lawyers or accountants); and
· your referees, like your employer, to confirm details about you.
Sharing with third parties
We receive services to support the promotional services we give you. Sometimes other organisations collect personal information about customers to manage customer enquiries or complaints, commission payments or file reviews.
Sharing outside of Australia
Some of the recipients to whom we disclose your personal information may be based overseas, including India and Philippines. Where we may be transferring personal information overseas, we will either inform you and seek your consent to the arrangement or ensure that appropriate contractual measures are in place to ensure that the overseas entity protects the personal information to the same level as required of Capricorn Promotions under the Privacy Act.
We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.
How do you access your personal information?
We’ll always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us in writing to access your personal information that we hold. In some cases, we may be able to deal with your request over the phone.
We will give you access to your information in the form you want it where it’s reasonable and practical. We may charge you a small fee to cover our costs when giving you access, but we’ll always check with you first.
We’re not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when:
· we believe there is a threat to life or public safety; there is an unreasonable impact on other individuals;
· the request is frivolous; the information wouldn’t be ordinarily accessible because of legal proceedings;
· it would prejudice negotiations with you;
· it would be unlawful;
· it would jeopardise taking action against serious misconduct by you;
· it would be likely to harm the activities of an enforcement body (e.g. the police); or
· it would harm the confidentiality of our commercial information.
If we can’t provide your information in the way you’ve requested, we will tell you why in writing. If you have concerns, you can complain.
How do you correct your personal information?
Contact us if you think there is something wrong with the information, we hold about you and we’ll try to correct it if it’s:
· inaccurate;
· out‑of‑date;
· incomplete;
· irrelevant; or
· misleading.
If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We’ll try and help where we can – if we can’t, then we’ll let you know in writing.
Helping you manage corrections
Whether we made the mistake or someone else made it, we are required to help you ask for the information to be corrected. So, we can do this, we might need to talk to others. However, the most efficient way for you to make a correction request is to send it to the organisation which made the mistake.
Where we can’t correct information
If we’re unable to correct your information, we’ll explain why in writing within five business days of making this decision. If you have any concerns, you can access our external dispute resolution scheme or make a complaint to the Office of the Australian Information Commissioner.
Time frame for correcting information
If we agree to correct your information, we’ll do so within 30 days from when you asked us, or a longer period that’s been agreed by you.
If we can’t make corrections within a 30-day time frame or the agreed time frame, we must:
· let you know about the delay, the reasons for it and when we expect to resolve the matter;
· ask you to agree in writing to give us more time; and
· let you know you can complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner.
What do we do with government-related identifiers?
In certain circumstances we may be required to collect government-related identifiers such as your tax file number. We will not use or disclose this information unless we are authorised by law.
Changes to this Privacy Policy
This Policy may change. We will let you know of any changes to this Policy by posting a notification on our website, correspondence via post or e-mail or you may contact us for a copy of the most up to date policy at any time.
Contact Details
Compliance Officer
Capricorn Promotions
Ground Floor, G17, 566 St Kilda Rd
Melbourne, Vic 3004
Telephone: 03 9012 6030